What options are there for materials used?
Refer to our PRODUCT MATERIAL page for material options & details.
What is the size of the corkscrews?
The corkscrews are 5 5/8 in. long, and weigh 7.25 ounces.
How many inlays or designs are available?
There are 15 standard inlays. Custom inlays may be ordered, that information will be found under Promotions Category.
How fast will I receive my order?
Most orders are shipped within 2 weeks with custom orders shipping within 2-3 weeks based on the complexity of the custom order. If there is a major delay we will email you the status of your order.
I know the corkscrew looks good but does it work?
The Montana Artisan Knife is the product that set the standard from the beginning and has resulted in thousands being sold around the world. When we decided to add corkscrews, only a product that could live up to our knives would make the cut. We tested many waiter type corkscrews including plastic ones to those costing over $150 and everything in between. Result: The Bitterroot Handcrafted Inlay Corkscrew is a product that quality wise makes us proud. We hope you will find as we have, that because of the size which gives extra leverage you find it is much easier to use than others.
What are your shipping methods?
Most orders are shipped within two weeks after receipt of payment via USPS.
Do you ship internationally?
We ship to Canada, Great Britain and most European countries. Customers will be notified if we are unable to ship to any given address. Please note we are not responsible for taxes, VAT fees or other duties charged at the country of delivery. All fees and taxes charged at the country of delivery are not included in your total. Currency conversion is handled by your credit card company, please contact them for current rates. We ship via United States Postal Service, Priority Main International. Depending on country of delivery insurance is included. International shipments are determined by quantity of items in your order NOT TOTAL ORDER COST. US Customs requires full value and content be listed on customs form, pleae do not ask us to reduce value or mark as "Gift". Your order will be subject to cancellation for such request. International customers must pay via Visa, Master Card or American Express.
You can calculate shipping costs in our checkout window. Shipping charges will be charged by quantity.
DOMESTIC SHIPPING AND HANDLING CHARGES
The majority of our items are shipped via United States Postal Service. Delivery times are usually between 2 - 10 business days, depending on carrier. Shipping is free for orders destined to locations within the United States.
WHAT IS YOUR REFUND POLICY?
Please allow 7 business days for processing your refund after the item has been received. Return shipment with tracking/delivery confirmation and insurance is recommended. Montana Executive Collection is not liable for packages damaged or lost during return transit. Shipping and handling will not be refunded unless Montana Executive Collection was in error.
If you received the wrong product which was a result of our error, please return the item postage paid, insured, and we will refund the full price, plus shipping both ways.
If you received a damaged product, please contact us firstname.lastname@example.org for return and claim instructions. Please include your name, order number and a description of the problem and we will take care of it.
Be sure to include a copy of your invoice. For additional questions or concerns about a return, please send an email to email@example.com
Returns would be mailed to:
Montana Executive Collection:
975 Someesch Ln.
Hamilton, MT 59840
WHAT IS YOUR CANCELLATION / RETURN POLICY?
Cancellations may be requested at any time prior to shipment. Cancellations and Returns are subject to a 15% cancellation/re-stocking fee. Please email us at firstname.lastname@example.org with your order number and the items you wish to cancel. The fee is due to the fact that some orders are placed with our distributors based on your orders. Retailers are not always allowed to cancel an order just because a customer no longer wants the item. Hence the need for a 15% fee to recoup possible losses and deter this type of behavior. Basically we request that you honor your orders.
You can return any product purchased from MontanaExecutiveCollection.com within 30 days of the delivery date as long a the returned product(s) are "Like New, Unopened" in original packaging. The returned product(s) arrive Postage Paid AND you have a RA#. This is return Authorization. If there is something you'd like to return please contanct us for a Return Authorization Code (RA#). We will accept RETURNS only after a RA has been obtained.
ALL SALES ARE CONSIDERED FINAL AFTER 30 DAYS. NO REFUNDS WILL BE ISSUED.
WHAT IF MY ITEM ARRIVES DAMAGED?
For insured packages, report any damage or breakage of your merchandise upon receipt to the carrier immediately. You MUST retain all packaging material for the carrier's inspection. Before replacement merchandise can be shipped to you, a damage claim must be filed with the United States Postal Service. For uninsured packages, please contact us.